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FAQS

Reservations:

  • What time is check - in and check - out?

    Check-in starts at 4PM and check-out is 10AM.

  • May I request an early check - in or a late check - out?

    During spring break and summer season, we unfortunately cannot accommodate an early check-in or late check-out. In the slower seasons, there is a possibility of such accommodations; however, cannot be determined until the week of your arrival due to scheduling of multiple departments.

  • What is the damage waiver?

    Each reservation requires the purchase of Property Damage Protection. The Property Damage Protection is non refundable. The PDP, which is not insurance, covers qualified damages to the rental premises provided the guests have fully informed the property manager, and was not the result of any illegal or prohibited use of the rental premises.

  • What is your cancellation policy?

    Deposits are fully refundable if cancellations are given 60 days prior to the arrival date, less a $250 cancellation fee. If you are needing to cancel your reservation, please contact us immediately, either by phone (855) 813-3783 or by emailing reservations@dunerec.com

  • How do I gain access to the property?

    Once your balance has been paid in full, the email address on file will receive a Welcome Letter that contains property codes, rules, and helpful information for your stay. Your property manager will reach out to you prior to your arrival and will be of further assistance.

  • How old do you have to be to rent a property?

    You must be 26 years of age to rent a property.

  • Can I mail packages to the house?

    Please do not mail any packages or letters to the property. These items may be delivered to the HOA office or the homeowner’s mailbox at which point we are unable to retrieve them for you. Please send your packages to office in the following format:
    Dune Vacation Rentals/YOUR NAME (name of guest who the reservation is under if the last names do not match)
    1394 County Highway 283 South
    Building 4
    Santa Rosa Beach, FL 32459

Properties:

  • Is there a fee to heat the pool?

    Yes, pool heat is $35/day.

  • To what temperature is the spa and/or pool heated?

    The heaters are set to approximately 85 degrees Fahrenheit.

  • Can I have a wedding/event at the property?

    We currently do not have any properties that are available for weddings or events

  • Is there baby gear in the house?

    Most properties do not come furnished with baby equipment. If you are needing additional equipment for your stay, please reach out to Vacayzen for more information.

  • How do we rent beach chairs?

    It depends on the community you are staying in and which property as to how you rent beach chairs.
    For Watercolor homes, you will contact the resort to make arrangements.
    If you are staying in a beachfront home in Watercolor, please reach out to your property manager.
    For Seaside homes, please reach out to Cabana Man.
    For Rosemary, please reach out to Rosemary Beach directly for these arrangements.
    For all other properties, please reach out to a property manager for more information.

  • What amenities will be in the home?

    A starter pack of paper towels, toilet paper, dish soap and laundry detergent is provided prior to check-in as well as shampoo, conditioner, and hand soap.

  • Does the house include linens?

    Our properties are stocked with plush bed and bathroom linens.

  • Are pets allowed?

    We only have one property that is pet friendly - 39 Bluestem Street in Watercolor. Dogs under 40lbs are allowed. Additional fees and cleaning rates may apply. IF your pet is a certified service animal (not emotional support), please reach out to us for further assistance.

  • Are there daily or mid-stay cleaning services?

    If you would like to add on daily or mid-stay cleaning options please reach out to us for further assistance.

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